with your sincere interest in what she is telling you.
There are ways to inspire her to elaborate more of [private] what she is saying.
Try these questions to start off:
“What do you mean by X?”
“What do you think the causes of x are?”
“I don’t understand what you mean yet.”
“Can you give me an example of what you mean?”
“Can you say that a different way? and say more?”
“I am starting to understand you, say that again.”